Shipping policy
SHIPPING POLICY
ORDER CANCELLATION
Please be aware that once an order has been placed, we are unable to cancel it because processing begins immediately.
Once your order has arrived, you may contact our support team to begin the return process. After the returned order is received and approved according to our Refund Policy, we can process the applicable refund.
PRIORITY + INSURED SHIPPING
If you selected Priority + Insured Shipping, you may be given the option to have your order reshipped or refunded if the package is lost during transit, subject to the applicable shipping terms.
If you placed an order using “Free Shipping” or “Priority Processing” and the package is confirmed lost during transit, we will reship the package.
LOST OR MISSING PACKAGES
Noroify is not responsible for packages sent to an incorrect address entered during the checkout process.
Please carefully verify that your billing and shipping information is accurate before submitting your order.
If an error was made by us when processing or addressing your original order, we will take responsibility for correcting the issue at no additional charge.
CUSTOMS AND DUTIES
We are not responsible for customs fees, duties, taxes, or other charges that may be imposed after an order has shipped.
By purchasing our products, you acknowledge and agree that one or more packages may be shipped to you and that customs fees or other import charges may apply when your order arrives in your country.
SHIPPING TIME
Shipping times vary depending on the destination. The following are our estimated delivery times:
United States: 4–8 business days
Canada & Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Central & South America: 15–25 business days
Asia: 7–15 business days
Africa: 15–30 business days
Maximum estimated delivery time: 20 business days.
Estimated shipping times do not include our 2–3 business day processing period.
All shipping estimates exclude delays caused by customs, clearance, or other circumstances outside of our control.
TRACKING INFORMATION
You will generally receive an email containing your tracking number once your order has shipped.
Please note that tracking information may not always be available for certain orders, particularly orders shipped using free shipping methods.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping carriers, it may take approximately 2–5 business days for tracking information to appear or update in the carrier's system.
If more than 5 business days have passed since your order was placed and your tracking number still shows no information, please contact us at: